These Terms & Conditions set out the rules that apply when you access fb5555, create an account, make deposits using Rocket, Upay or Bank Transfer, and use any part of the platform. Access to fb5555 depends on your local law and whether your region is eligible — please read these terms carefully before proceeding.
Account eligibility applies
Local law governs access
Rocket, Upay & Bank Transfer covered
Review before using the platform
POLICY SCOPE
How These Terms Apply to Your Account
By opening an account on fb5555, you confirm that you have read, understood and accepted these Terms & Conditions in full. They apply to every session, every deposit and every withdrawal you initiate — whether you fund your account via Rocket, Upay or Bank Transfer. These terms also cover how your account wallet is maintained, how transaction records are stored and what actions may result in account suspension or closure. We may update these Terms & Conditions from time to time. When we do, the revised version will be posted on this page with a note indicating it has changed. Continuing to use fb5555 after an update is posted means you accept the revised terms. If you disagree with any change, you should stop using the platform and contact support to discuss your account options. Eligibility to use fb5555 depends entirely on the laws of your jurisdiction. We do not make representations about legality in any specific location. It is your responsibility to check whether accessing this platform is permitted where you are before creating or continuing to use an account.
Rocket
Upay
Bank Transfer
Account Wallet
Transaction Records
WHAT IS COVERED
Where These Terms Apply and What They Cover
These Terms & Conditions do not cover every situation equally. Understanding what falls inside and outside their scope helps you know where to direct questions and what obligations apply in each area.
Account Access
Terms apply fully to account creation, login, verification steps and any suspension or closure. Your account credentials, wallet balance and transaction history are all governed by these terms. Sharing login details or creating duplicate accounts breaches this policy.
Transactions
Deposits made via Rocket, Upay or Bank Transfer, and all withdrawals to those same routes, are covered by these terms. Limits, processing instructions and verification requirements shown in your account at the time of the transaction form part of your agreement.
Site Content
Game content supplied by studios available in the lobby — including titles from Pragmatic Play, Microgaming and PG Soft — is covered under separate provider licence terms. These Terms & Conditions govern your access to that content through fb5555, not the content's underlying mechanics or rules.
Third-Party Services
Payment processors, mobile wallet providers and any external service accessed via fb5555 operate under their own terms. We are not responsible for decisions made by those third parties, including Rocket or Upay transaction outcomes determined by the wallet provider itself.
YOUR RIGHTS HERE
Actions Available to You Under These Terms
These Terms & Conditions are not one-sided. You have clear, practical rights that fb5555 is committed to supporting. You can review your full transaction history — every Rocket deposit, Upay transfer or Bank Transfer — directly from the account history section once you are logged in. If you spot an entry that does not match your records, you have the right to raise a query with our support team and ask for a formal review of that transaction. You can also correct account details such as your registered contact information by going through the account settings route and following the verification steps shown there. Any request to update identity details will require you to confirm the change through the method shown in your account at that time. If you have a question about how these terms affect you specifically — whether about wallet access, account status or content eligibility — you can contact us through the published support channels and we will respond based on your account record.
Review Transaction Records
Log in and open your account history to see every deposit and withdrawal on record, including Rocket and Upay transactions. If a record looks wrong, note the date, amount and method before contacting support.
Correct Account Details
Go to account settings to update contact information. Changes to identity fields require you to follow the verification steps displayed in your account at the time of the request — these steps are set to protect your wallet.
Raise a Policy Question
If any part of these terms is unclear or you believe a rule has been applied incorrectly to your account, contact support with your account reference and a description of the issue. We will review it against your account record.
Request Account Closure
You may request account closure at any time by contacting support. Outstanding wallet balances must be withdrawn through an eligible route before closure is finalised. We process closure requests based on the instructions shown in the support channel.
CONTACT CHANNELS
Reach Us About These Terms
If you have a question about these Terms & Conditions or need to raise an account issue, contact us through the published channels below. We respond based on your account record — have your account reference ready when you write in.
Live Chat
Open the chat icon from any page on fb5555 while logged in. Use this route for account access questions, transaction queries or any part of these terms you need clarified quickly.
Email Support
Send a written query to the support email address listed in your account dashboard. Include your account reference and a clear description of the terms-related issue so we can respond with the right account context.
Account Help Centre
The help section inside your logged-in account contains published articles on terms, wallet rules and account status. Check there first — many terms questions are answered without needing to contact support directly.
HOW WE HANDLE THIS
Our Approach to Policy, Data and Account Security
We treat your account data and transaction records with care. These are the four areas where our practice directly affects how these Terms & Conditions operate for you.
Transaction Data Retention
Deposit and withdrawal records — including those processed via Rocket, Upay and Bank Transfer — are retained for a defined period set by our internal policy and any applicable regulatory obligation. You can request a summary of your records through the support channel.
Account Security Steps
Your account is protected by login verification steps shown at sign-in. We do not store your Rocket or Upay wallet credentials on our side. If you believe your account has been accessed without your knowledge, contact support immediately using the live chat route.
Cookie and Session Policy
We use session cookies to keep you logged in and to remember your account preferences. These are functional cookies — they do not track behaviour outside fb5555. You can review and manage cookie settings in your browser at any time.
Requesting Policy Changes
If you want to request a correction to stored account data or raise a concern about how these terms have been applied, write to our support email with your account reference. We will acknowledge your request and follow the review process set out in these terms.
TERMS FAQ
Questions About These Terms, Answered
These are the questions we hear most often about how these Terms & Conditions work on fb5555. If your question is not covered here, reach out through live chat or the support email in your account dashboard.
Do these Terms & Conditions apply to my Rocket deposits?
Yes. Every transaction you initiate through your fb5555 account — including Rocket deposits and withdrawals — is covered by these terms. The limits and verification steps shown in your account at the time of the transaction also form part of this agreement.
What happens if fb5555 updates these Terms & Conditions?
When we update the terms, the revised version is posted on this page. Continuing to use fb5555 after the update is posted means you accept the new terms. If you do not agree, contact support to discuss your account before continuing to use the platform.
Can I use fb5555 from anywhere in Bangladesh?
Access depends on your local law and whether your region is eligible. fb5555 does not confirm legality in any specific location. It is your responsibility to check whether accessing the platform is permitted in your area before creating or continuing to use an account.
How do I raise a dispute about a transaction recorded in my account?
Log in and check your account history first. Note the date, payment method and amount of the entry in question, then contact support via live chat or email with that detail. We will review the record and respond based on what is shown in your account.
Are the game studios covered by these Terms & Conditions?
Studio content from providers like Pragmatic Play, Microgaming and PG Soft is available through fb5555 under separate provider terms. These Terms & Conditions govern your access to that content on this platform — not the individual game rules set by each studio.
How do I close my account under these terms?
Contact support and request account closure. Any wallet balance must be withdrawn through an eligible route — such as Upay or Bank Transfer — before we finalise the closure. Support will walk you through the steps shown in our published process.